Unified Communications Integrated with VoIP Solutions

What is VoIP? – Imagine getting your voicemail messages through email. Faxes delivered to you at your computer. Conference calls managed with the simple drag of a mouse. Plus, remote phone, fax and voice messaging access for a geographically dispersed workforce. Voice over Internet Protocol (VoIP) is the routing of voice conversations over the Internet or through any other IP-based network. SolutionsDevelopers helps organizations set up and manage a fully integrated solution that links a communications infrastructure to the current business systems with the highest level of features and scalability.

SolutionsDevelopers is a certified Microsoft (MS) partner and elite Interactive Intelligence (ININ) partner that specialize in customizing and deploying the ININ MS-based IP communication system. Interactive Intelligence Inc. is a global provider of business communications software for contact center automation and enterprise IP telephony. The ININ telephony platform provides SIP-based (Session Initiation Protocol) Voice over IP that works with Microsoft Exchange Server 2007 Unified Messaging. The SolutionsDevelopers implementation combined with ININ and MS solutions minimizes the cost and complexity of custom integration.

Benefits at a Glance

Reduced Costs – This system provides efficiencies in the use of telecom resources as well as in internal management and administration, which will allow for a reduction in both hard and soft costs. Cost savings are accomplished by:

• Reducing the number of lines provisioned through Local Exchange Carriers
• Eliminating Toll / Tie line charges for calls between offices
• Eliminating service contracts for multiple pieces of equipment at different sites
• Internal staff will be able to complete administrative tasks significantly faster and without traveling to remote sites

Advanced Administration and Architecture – The ININ system can be maintained by your staff network administrators with a minimal amount of training. A software-based architecture provides the fewest points of failure as well as industry-leading business continuity and disaster recovery capabilities. These components combined with our non-proprietary platform provide:

• A single point of administration for all offices and users
• Windows-based administration that allows system changes, including enhancements and upgrades, to be made quickly and efficiently to rapidly adapt to your changing business
• Fast disaster recovery using configuration exports and recovery partitions

Support remote workers – Organizations have personnel who occasionally work out of the office and in the field, home, or other remote locations. Improving communications to them can save money and improve relationships between your company and your customers by:

• The system will easily allow them to work remotely, by providing connectivity to the corporate phone system through soft phones over broadband or landlines
• Unified messaging will provide access to voicemail through remote mail clients or handheld devices
• A touchtone interface allows employees to remotely manage their system status and redirect their telephone calls from any telephone

Flexible growth – With a traditional system, you may have to purchase hardware to add an employee. With ININ, you merely add licenses to add users or functionality by contacting SolutionsDevelopers.

Capabilities

• Automated Attendant
• Voicemail access in Outlook
• Find Me, Follow Me
• Built-in fax server
• One number contact for office phone, fax, and mobile device
• Contact center with ACD (Automatic Call Distribution) functionality
• Web contact management with chat and Web callback
• Real-time presence management
• Complete remote access for mobile users
• Soft-phone functionality
• Multiple Layers of Redundancy
• Disaster Recovery